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MC3 Value: Welcoming

DEFINITION

Welcoming means that all individuals, regardless of their presenting issues, are greeted warmly and without judgment or criticism in every environment in which they seek help.

Examples of Indicators:

  1. Artwork is warm and inviting.
  2. Immediate intakes and meetings are available and occur.
  3. Friendly staff at entry points.
  4. Services are easily available on transportation lines.
  5. Groups/meeting times are accommodating of individual’s schedule.
  6. Individuals’ satisfaction with the agency’s environment is assessed through surveys, focus groups, in-depth interviews, and consumer advisory panels.
  7. Waiting areas are comfortable, respectful of all, reasonably private, and appropriately supervised.
  8. People report they feel welcomed and helped even when they are not at their best.
  9. Short length of time from first contact to first appointment, same day appointments are ideal. People are served as quickly as possible when in need.
  10. People return for further help and assistance.
  11. Messages are returned within 24 hours or less.

Assessments:

  1. IMPACT Welcoming Survey: Brief survey of Y/N questions about various procedural and interpersonal elements that are critical to helping clients feel welcomed when attempting to access services at an agency; eight different domains of potential focus for quality improvement, can be administered all at once or by specific domain; can be administered to either clients or staff with minor revision; used to inform and evaluate quality improvement efforts.
Recovery
Co-Occurring Capability
​Trauma-Informed Care
Person-Centered Care
​Cultural Intelligence
​Service Integration
​System Integration
​Stage-Matched Planning
​Welcoming
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  • Home
  • Change Agent Meetings
  • MC3 Enhanced Internships
    • Current MC3 Intern Materials
  • NIATx
    • NIATx Collaborative Resources
    • Storyboard Market Place
  • Collaborative Training Opportunities
  • Mental Health Board
  • Contact